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Repair & Maintenance

Product Warranty Period Thermal Magic Cooker: Five (5) years Other Products (excluding Glass-lined, Citric Acid, Spare Parts, Giveaways): One (1) year
Warranty Conditions - Holding valid purchase receipt, which shows clearly the purchase date, shop and product model number. Please make a photocopy of the receipt or take a picture when necessary.
- The product must be bought and used in Hong Kong - Charges will be applied for fixing problems or damages resulting from imitations, incorrect use, negligence, unauthorized repairs or modifications. Normal wear and tear such as colour fading cannot be repaired.

*Warranty is valid for one (1) year or five (5) years upon purchase date (e.g. If you purchase the product on Dec 15th 2015, the warranty is valid until Dec 14th 2016.)

Within warranty period (1 year upon purchase)

  Inspection/Repair Spare Parts
(the above conditions must be fulfilled)
Electronic Products Free Free
Non-electronic products8 Free Free
Spare parts Free Free

Beyond warranty

  Inspection/Repair Spare Parts
Electronic Products HK$50.00 To be quoted
Non-Electronic Products HK$20.00 To be quoted
Spare Parts HK$10.00 To be quoted

Repair procedures

Please make a call to our Maintenance Centre at +852 2418 0912 to confirm the availability of the spare parts. Once confirmed, please bring (i) the product to be inspected or repaired and (ii) effective receipt to the Maintenance Centre or Collection Point in Town.

Maintenance Centre

Address: 1006B, 10/F, Join In Hang Sing Centre, 71-75 Container Port Road, Kwai Chung
Service Hours: Mon to Fri (except Public Holidays) 9:00AM - 1:00PM / 2:00PM - 5:30PM

Collection point in town

Address: Shop24A, L3, Shatin Centre Plaza Service Hours: 10:00AM - 9:00PM

Parts collection points

New Territories Citistore Tuen Mun, Citistore Yuen Long, Citistore Tsuen Wan,
Cititore Ma On Shan、Shatin TIGER Shop (Shop 24A, L3, Shatin Centre)
Kowloon UNY Kowloon Bay, AEON Tseung Kwan O, SOGO Tsim Sha Tsui
Hong Kong Island SOGO Causeway Bay, AEON Kornhill

Remarks:

1. 1-year warranty is valid only with original receipt. 2. Glass-lined inner pot and damages caused by poor manual handling are included in the warranty. 3. Spare parts delivery to department store takes approximately 14days。 4. Cost of courier pick-up and delivery: one-way HK$50, return HK$100 5. Courier pick-up and delivery services are limited to Hong Kong area (excluding outer islands and remote areas). Additional charge of HK$50/time is applied for Tung Chung and Airport area.
*remote areas are set by courier companies.

Updated in December 2017