Repair & Maintenance
|Product Warranty Period||Thermal Magic Cooker: Five (5) years Other Products (excluding Glass-lined, Citric Acid, Spare Parts, Giveaways): One (1) year|
|Warranty Conditions||- Holding valid purchase receipt, which shows clearly the purchase date, shop and product model number. Please make a photocopy of the receipt or take a picture when necessary.
- The product must be bought and used in Hong Kong - Charges will be applied for fixing problems or damages resulting from imitations, incorrect use, negligence, unauthorized repairs or modifications. Normal wear and tear such as colour fading cannot be repaired.
*Warranty is valid for one (1) year or five (5) years upon purchase date (e.g. If you purchase the product on Dec 15th 2015, the warranty is valid until Dec 14th 2016.)
Within warranty period (1 year upon purchase)
(the above conditions must be fulfilled)
|Electronic Products||HK$50.00||To be quoted|
|Non-Electronic Products||HK$20.00||To be quoted|
|Spare Parts||HK$10.00||To be quoted|
Please make a call to our Maintenance Centre at +852 2418 0912 to confirm the availability of the spare parts. Once confirmed, please bring (i) the product to be inspected or repaired and (ii) effective receipt to the Maintenance Centre or Collection Point in Town.
Address: 1006B, 10/F, Join In Hang Sing Centre, 71-75 Container Port Road, Kwai Chung
Service Hours: Mon to Fri (except Public Holidays) 9:00AM - 1:00PM / 2:00PM - 5:30PM
Collection point in town
Address: Shop24A, L3, Shatin Centre Plaza Service Hours: 11:00AM - 8:00PM
Parts collection points
|New Territories||Citistore Tuen Mun, Citistore Yuen Long, Citistore Tsuen Wan, Yata Shatin|
|Cititore Ma On Shan、Shatin TIGER Shop (Shop 24A, L3, Shatin Centre)|
|Kowloon||AEON Tseung Kwan O, SOGO Tsim Sha Tsui|
|Hong Kong Island||SOGO Causeway Bay, AEON Kornhill|
1. 1-year warranty is valid only with original receipt.
2. Glass-lined inner pot and damages caused by poor manual handling are included in the warranty.
3. Spare parts delivery to department store takes approximately 14 days.
(Additional charge of HK$50/time is applied for Tung Chung and Airport area.)
*remote areas are set by courier companies.
Updated in Sep 2020